Sharon Miller

You don't get anything in life unless you ask for it.

Sharon Miller

BACKGROUND

  • 20+ Years Project Management
  • 10+ Years Business Owner
  • Quality Function Deployment Training, 2003 Six Sigma
  • Black Belt Training, 2002; Certified Black Belt, 2003

SPECIALTIES

  • Program & Project Management
  • High Profile Programs
  • Special & Complex Projects
  • Strong Technical Skills
  • Quality Assurance and Controls
  • Facilitation and Training
  • Data Management & Assessment
  • Process Improvement

INDUSTRY EXPERIENCE

  • Financial & Insurance Services

EDUCATION

Bachelor of Science
– Business Administration
– Central Michigan University
– 1994-1996
Associate Degree in Business
– Lansing Community College
– 1989-1992

    PROFESSIONAL EXPERIENCE

  • Develop strategic planning to advance the company’s mission and objectives and to promote revenue, profitability, and growth as an organization.
  • Manage day-to-day business relationships with customer accounts and provide necessary training and problem resolution to maximize customer satisfaction.
  • Performs process assessments, including: defining the problem and causes, process mapping, identify process gaps/issues, determine short term and long term opportunities, provide communication with team, submit recommendations and next steps.
  • Experienced in assessing and redefining the roles, structure, and processes of enterprise-wide Project Management Offices.
  • Extremely experienced Program Manager and Project Manager, leveraging Waterfall, Agile, Adaptive, and other common methodologies to deliver both IT implementations and Business Transformation initiatives.
  • Superior communications skills, targeting all levels of an organization from the front-line staff up to the Board of Directors.
  • Management of Business-to-Business Commerce activities: Reporting, project management, system testing, and business support activities.
  • Managed department budgets of $6.8 million. Managed financial and confirmation statements for operations, customers, and agents.
  • As a Six Sigma Black Belt, implemented Six Sigma Projects that provided process improvements and significant cost savings for Lincoln Retirement Annuities Division.
  • Managed Six Sigma Infrastructure components related to Project Selection, Project Tracking, Finance, Communications, Human Resources, Training, and Compliance.
  • Provided leadership to all aspects of customer service technology for Lincoln Annuities, including the strategy, development, and management for e-commerce activities.
  • Managed external technology providers (vendors/consultants), including request for proposals, vendor selection, and negotiating contracts.
  • Developed and implemented a planning and prioritization process for IT projects, including coordination among external technology providers and business partners.
  • Exceeded leadership objectives resulting in significantly improving business partner relationships.
  • Developed communications regarding new projects and enhancements for the Annuities Operations Departments (500+ associates).
  • Developed and administered training for Operations Customer Service Division.
  • Developed on-line reference material and administered training for Operations Division (350+ employees).
  • Successfully filed insurance contracts with 49 state insurance departments, including the State of New York and New Jersey, the most difficult Insurance Departments in the nation.

Sharon Miller

You don't get anything in life unless you ask for it.

The original Bulldog. She goes after what she wants. She drives change. She takes risks. She isn’t afraid to be direct. She’s a true partner to her clients. Meet Sharon. As the leader of Bulldog Consulting Services, Sharon sets the incredibly high standard for which Bulldog is known. In her own project delivery work, Sharon leverages advanced management experience, executive level communication and vast industry knowledge to successfully lead consulting, project management and business process improvement projects. From complex IT project delivery, including system conversions, IVR enhancements, system upgrades and merger and acquisitions, to overhauling process improvements at the request of c-suite executives, she doesn’t stop until she’s proud of what she’s delivering. On top of her in-demand work in the client space, Sharon is the Top Dog in the Bulldog office. The living example of Bulldog’s work hard, play hard mentality, Sharon invests herself in her team, consistently challenging every person in the room, pushing them to work harder, think smarter, produce better, and “Bulldog it.”

FUN FACTS

What's your nickname?

Bulldog

Favorite Hobby:

Watching my kid's sporting events and scrapbooking.

Describe yourself in three words:

Energetic. Aggressive. Fun.