Yolanda Austin

Obstacles are what you see when you take your eyes off the goal. – Vince Lombardi

Yolanda Austin

BACKGROUND

  • 12+ Years Project and Program Management
  • LOMA – Associate Customer Service (ACS)
  • ACORD – ACORD Certified Expert (ACE)
  • SPECIALTIES

    • Program and Project Management
    • XML Data Mappings & Development
    • Special and Complex Projects
    • Strong Technical and Analytical Skills
    • Quality Assurance and Controls
    • Facilitation and Training
    • Data Management and Assessment
    • Process Improvement
    • Multi-project Coordination
    • Strong Documentation and Organization Skills

INDUSTRY EXPERIENCE

  • Financial & Insurance Services

EDUCATION

Indiana Institute of Technology
– AS Business Administration Management
Indiana Institute of Technology
– BS Organizational Leadership/Psychology

    PROFESSIONAL EXPERIENCE

  • Extensive knowledge of PMLC and SDLC components.
  • Success managing both onsite as well as offshore project teams.
  • Delivery of financial tracking, IT project and reporting deliverables.
  • Experience with formal and informal change management processes.
  • Management over complex project initiatives.
  • Managed the conversion of the Group Protection IVR and skills-based routings to the new environment, which also included reporting, and softphone, coordination of testing effort with QA and business organization readiness activities.
  • Provided oversight and management of the Life & Annuity Program which consist of facilitation and management of multiple working groups to achieve industry consensus.
  • Provided oversight and management of steering committee, release cycles.
  • Participated in speaking engagements as needed to promote standards and industry initiatives.
  • Coordinated industry activities with appropriate business areas and IT to obtain appropriate resources.
  • Collaborated with management to aid in strategic planning efforts and work to implement industry initiatives within the organization.
  • Served as a liaison to Information Technology departments and business areas to communicate and provide updates on projects and coordinate efforts and resources for industry initiatives.

Yolanda Austin

Obstacles are what you see when you take your eyes off the goal. – Vince Lombardi

Having worked in the insurance industry for most of her career, Yolanda brings decades of experience and leadership to each team she joins. From the management of Life and Annuity industry standards to the creation of standardized employee benefits forms, she leaves those around her in awe of her ability to do it all. Expertly able to navigate complex IT delivery, she was instrumental in the delivery of our customer’s IVR + Voice bot Solution. As a Director at Bulldog, Yo is responsible for managing Bulldog team members and growing industry activities and services. Good under pressure and focused, she brings an overwhelming amount of industry experience to all those lucky enough to be a part of any team she touches.

FUN FACTS

What's your nickname?

Yo

Favorite Hobby:

Shopping

Describe yourself in three words:

Caring. Fun. Driven.

Best dessert:

My mom's homemade peach cobbler with a scoop of butter pecan ice cream