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Clare Bircheff

"You can’t add days to your life, but you can add life to your days." - Ronald Rook

Clare Bircheff

BACKGROUND

  • Customer Service
  • Process Improvement
  • Project Coordination

SPECIALTIES

  • Detail-Oriented
  • Time Management 
  • Standard Operating Procedures

INDUSTRY EXPERIENCE

  • Retail & eCommerce
  • Professional Education
  • Financial Services

EDUCATION

Indiana University, Fort Wayne
– B.S. Healthcare Administration

Google Project Management | Coursera Certification

 

PROFESSIONAL EXPERIENCE

  • Knowledge of core project management fundamentals and SDLC processes.
  • Coordination and facilitation of recurring and one-time status meetings.
  • Ability to maintain quality service by understanding, establishing, and enforcing organization standards.
  • Communicates effectively with associated stakeholders and leads day-to-day project activities.
  • Facilitates weekly status report meetings for project updates to key stakeholders.
  • Establishing a new and efficient process for implementing new products to client websites by analyzing current state and troubleshooting pain points. 
  • Creation and facilitation of the New Product Implementation (NPI) process for all impacted teams to ensure each product reaches its designated website on time. 
  • Opening new lines of communication to bridge organizations, creating new resources to formalize the NPI Process, and establishing clear expectations for the NPI Teams. 

Clare Bircheff

"You can’t add days to your life, but you can add life to your days." - Ronald Rook

Clare joined our team with more than a decade of experience in both operations and customer experience. Throughout her career, she has consistently demonstrated a passion for learning and a natural curiosity, allowing her to approach every project with a fresh perspective. With her can-do attitude and strong problem-solving skills, Clare excels at diving deep into challenges and developing innovative solutions. Her dedication to providing outstanding service and building strong client relationships makes her a valuable asset to our team, and she is committed to delivering the highest level of support and care to all our customers.

FUN FACTS

What is your favorite holiday?

Thanksgiving

Pick one vacation spot, where would you go?

Costa Rica