BACKGROUND

• Project Management
• Customer Service

SPECIALTIES

• Program & Project Management
• Critical Thinking
• Issue Resolution
• Relationship Management
• Team Leadership
• Organizational Skills

INDUSTRY EXPERIENCE

• Legal Services
• Insurance Industry
• US Airforce

EDUCATION

MBA – Business Analytics
– Indiana Institute of Technology

Bachelor of Science – Accounting
– Indiana Institute of Technology

PROFESSIONAL EXPERIENCE

• Successfully managed the integration of multiple insurance products/lines of business, including the product/pricing approval from Interstate Compact and state regulators, operational workflow updates for rating, quoting, contract issuance, policy administration, implementation and underwriting, sales strategy and tracking, marketing/communication updates and training.
• Coordinated with leadership across client and vendor companies, and project managers to streamline risks/issues/dependencies related to the successful integration of the companies.
• Led and facilitated weekly collaboration check-in meetings, maintaining communication, and coordination among team members.
• Managed the delivery of project work, ensuring alignment with stakeholder requirements and expectations.
• Responsible for coordinating regular communication on project status, schedules, issues, risks, and dependencies.
• Development of project artifacts, including project plans, schedules, scope and general structure.
• Excellent communication skills, both within the project team and to impacted stakeholders, sponsors, and business customers.
• Exceptional ability to create and manage strong relationships with project team members, project sponsors, stakeholders, business customers, and the project steering committee.
• Supports the optimization of project workflows, through improvement assessments.