SPECIALTIES

• Project Coordination
• Strong Technical Skills
• Meeting Management
• Strategic Marketing
• Data Management and Assessment
• Facilitation and Training
• Process Assessment and Improvement
• Strong Leadership Skills
• Team Growth, Leadership and Relationship Development
• Advanced Communication Skills

INDUSTRY EXPERIENCE

• Information Technology
• Non-Profit

EDUCATION

University of Denver (Ongoing)
– Master’s in Communication
– Master’s in Learning and Development

Metropolitan State University of Denver
– Bachelor of Arts in Sport Management
– Minor in Marketing

PROFICIENCIES

PROFESSIONAL EXPERIENCE

Bulldog Consulting Services, Fort Wayne, IN
December 2018– Current
Project Coordinator
Knowledge of core PMLC and SDLC components.
Coordination and leadership of key project meetings and events.
Experience managing multi-site logistics to improve collaboration across co-located and virtual teams.
Extensive history managing and facilitating delivery of project workbooks (Risks, issues, dependencies, etc.).

Vision Dealer Solutions, Fort Wayne, IN
April 2018– December 2018
E-Commerce Manager
ACTED AS A POINT OF CONTACT FOR INTER AND EXTERNAL DEPARTMENTAL INTERACTIONS
IDENTIFIED THE TESTING ACTIVITIES FOR OTHER TEAM MEMBERS INCLUDING OTHER TESTER AND DEVELOPERS
PLANNED THE ENTIRE TESTING PROCESSES
PREPARED THE STATUS REPORTS OF TESTING ACTIVITIES
SHARED UPDATES WITH PROJECT MANAGERS
PLANNED PRE AND POST TEST MEETING
VALIDATED THE QUALITY OF THE TESTING REQUIREMENTS SUCH AS TEST DESIGN AND SCRIPT

Oversaw all new third-party projects from development strategy to final launch with the development team.
Worked with the sales team to identify issues, strategize for solutions, and prioritize based on business decisions then translating that into a workable plan for development team to ensure client needs are accurately and efficiently met.
Maintained over 90 active vendor relationships and integrations, accommodated for third party software updates and enhancements, handled all escalated customer services issues or troubleshooting regarding vendor or product issues.
Managed E-Commerce department and facilitated weekly meeting/ trainings.
Coordinated all implementation tasks involving third party vendors as well as provided consultation to clients on system implementation.
Created robust business development plan to engage markets and meet objectives after identifying business unit operating plan deficiencies and initiating market surveys/analysis.

Fivestars Loyalty, Fort Wayne, IN
September 2016– March 2018
Senior Technical Onboarding Specialist
Managed key success projects on top of regular workload and provide KPIs to relevant stakeholders.
Designed, developed and delivered learning solutions that address and support the changing needs of the business.
Trained and coached others to deliver content as needed.
Conducted needs analysis, developed and delivered in-house training and engaged with a variety of teams to ensure quality and process improvement.