BACKGROUND

• 15 Years Sales, Management, Corporate Education & Training
• 6 Years – Project Management

SPECIALTIES

• Project Management
• Special and Complex Projects
• Expert Level Technical Skills
• Facilitation and Training
• Data Management and Assessment
• Process Improvement
• Team Growth, Leadership, and Development

INDUSTRY EXPERIENCE

• Insurance
• Financial

EDUCATION
Indiana Wesleyan University
– BS Management
– AS Management Management

PROFICIENCIES

OF NOTE
Project Management Institute
– Project Management Professional Certification
Project Management Institute
– Professional Scrum Master I Certification

PROFESSIONAL EXPERIENCE

BULLDOG CONSULTING SERVICES, Fort Wayne, IN
February 2012 – Current
Sr. Project Manager

Skilled facilitation of project delivery leveraging industry wide project management and software development lifecycles
Advanced stakeholder analysis & management experience
Comprehension and application of Waterfall, adaptive, and Agile delivery fundamentals
Knowledge and experience with project team level as well as executive level communications and reporting

Client Projects:
Lincoln
VersionOne Implementation / Implementation Lead & Scrum Master
July 2017 – Present
Facilitated both Scrum and Kanban frameworks to guide the Agile implementation of an enterprise Agile Lifecycle Management software platform
Defined and executed roadmaps for system configurations & supported user base of 700+ members
Executed LFG’s Work Implementation Process (WIP) process for multiple projects
Conducted Project Kickoff Meetings for both IT and Business
Created and maintained project SharePoint sites
Collected and summarized IT estimates for all tier levels
Created communication plans
Developed numerous project diagrams, PPT’s, status reports, spreadsheets, and other project artifacts
Facilitated requirements sessions and discussions between multiple IT teams and Business areas
Finalized requirements, receiving all approvals necessary
Conducted design walks and obtained necessary design approvals
Monitored construction progress of all IT build work
Created and coordinated project test plan
Monitored all IT teams progress through the project lifecycle
Led daily/weekly/monthly status team meetings
Assisted with the facilitation of QA & UAT testing
Developed and executed deployment plans, including communication updates, back-out plans, and production support models
Provided oversight on testing phase and managed defects through Quality Center
Conducted all product close activities to successfully complete project

AT&T, Fort Wayne, IN
November 2009 – February 2012
Level 1 Retail Sales Manager
August 2011 – February 2012
Responsible for leading a team of 12 to exceed quantity and quality of sale metrics
Exceeded 125% of targeted year end goals
Consistent management of the customer experience via consistent customer contact and feedback sessions
Held 90%+ rating in Net Representative Satisfaction levels and 70% Willingness to Refer levels
Oversaw and maintained all operational aspects including; finance, inventory, operational efficiency, and personal management achieving 90+% audit results

Senior Training Manager, Delivery
November 2009 – August 2011
Support retail channels through delivery of New Hire Orientation training to perfect the execution of the retail experience
Conduct onsite retail location visitations at the request of Director of Sales to observe and provide direct improvement feedback for all Retail Sales Consultants
Support indirect channels through delivery of various training modules to perfect the execution of the indirect experience

Centennial Communications, Fort Wayne, IN
March 2005 – November 2009
Regional Training Manager
Develop and deliver sales and management programs using classroom as well as blended learning techniques to both new and existing associates
Design, develop, and deliver custom 3-week New Hire Orientation program for over 240 associates per year to positions ranging from entry level to director